T: +44 (0)1343 547195
M: +44 (0)7484 211 436
info@speysidewhiskyexperience.com

Terms & Conditions of Booking

Prices

One Day Tour prices are based on your private group only up to 6 people.

Tour prices do not include entrance fees, meals and accommodation costs.

Please note that we do not sell individual or separate group tickets for tours. Tours are for your private group only.

Booking and Payment

A 50% non-refundable deposit is required for all bookings.
Full payment for a booked tour is required 30 days before the tour start date.

Payment is by Paypal, credit or debit card.

There are no extra charges added for payment by credit card (although you may incur charges from your credit card provider).

The secure payment system is provided by Paypal

Cancellations / Changes

We undertake to fulfill all tours as booked but reserves the right to cancel, change or curtail a tour due to unforeseen circumstances, illness, injuries or events out with our control. In this case a full refund of all payments made to us by the customer in respect of the tour will be an end to any obligation on our part. Our liability for costs or inconvenience if we fail to complete a tour is limited to the total value of the tour purchased. Alternative travel dates will be offered if possible. We cannot be responsible for any other costs customers may incur such as flight, accommodation and travel expenses.

Changes by Customers

We accept that unforeseen circumstances can also affect our customers and we will always try and accommodate a change of date for tour bookings. No charges will apply to tour date changes if an alternative date is available. However, if we have no alternative date available then the cancellation charges listed below will apply.

Cancellations by Customers

If you cancel more than 15 days before the tour start date then a cancellation charge of 25% (of the total tour price) will apply.

If you cancel within 14 or less days before the tour start date then a cancellation charge of 100% (of the total tour price) will apply.

In the event of a cancellation, if we are able to re-sell the tour date then we would refund 90% of any cancellation charges paid.

Failure to appear at an agreed tour start point and/or at an agreed start time will constitute a cancellation with no refunds given.

All cancellations must be made by email or writing and cancellations will be effective from the date we receive the written/email notification.

We appreciate that customers may be forced to cancel booked tours due to unforeseen circumstances. We have made every effort to keep our cancellation charges as reasonable as possible. However, we strongly recommend that customers consider appropriate travel insurance with cancellation cover.

Insurance and Liability

We hold Public Liability Insurance along with Private Hire Insurance.

We strongly recommend that all customers arrange suitable travel, medical and cancellation insurance.

Tours

Tours itineraries will be as agreed however, we reserve the right to change itineraries if weather or travel require it.

Please note that return timings are estimates and we cannot guarantee return times.

Tours depart at agreed times and we request that groups arrive on time to ensure the most of their tour time

Please note that we do not take children under 8 years on any of our tours.

Derek Hancock ~ Keeper of the Quaich ~ uisge beatha
Exclusive and Tailored ~ Scotch malt whisky distillery tours
Tour Whisky County ~ stunning Scottish countryside in style